Privacy Policy
🔒 PRIVACY POLICY
At Hotel Surat Palace, accessible from our website, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Hotel Surat Palace and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
1. Information We Collect
We collect several types of information for various purposes to provide and improve our services to you:
- Personal Identification Information: When you book a room, fill out an inquiry form, or contact our booking desk, we may collect your name, email address, phone number, WhatsApp number, and payment details.
- Government Identification: To comply with local regulations and the laws of the Government of Uttarakhand, we collect government-issued photo IDs (such as Aadhar Card, Driving Licence, or Passport) at the time of check-in.
- Log Files: Like most standard website portals, we follow a standard procedure of using log files. These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process your room bookings and manage your stay logistics.
- Send you booking confirmation emails, invoices, and stay updates via SMS or WhatsApp.
- Respond to your customer support queries, travel assistance requests, or package inquiries.
- Comply with legal requirements, local police reporting systems (C-Form registration for international guests), and security verifications.
- Understand and analyze how you use our website to improve our digital user experience.
3. Data Protection & Security
We value your trust in providing us with your personal information. Hotel Surat Palace implements industry-standard electronic, managerial, and physical security procedures to protect your data from unauthorized access, alteration, or disclosure.
- Your payment transactions are processed through secure, encrypted payment gateway partners.
- We do not store your credit card or debit card numbers on our local servers.
4. Sharing of Information
We strictly do not sell, trade, or rent your personal identification information to third-party marketing companies. We may share information only under the following circumstances:
- Service Providers: With trusted third-party partners who help us operate our booking engine, manage payment gateways, or send transactional messages.
- Legal Authorities: When required by law, local administration, or law enforcement agencies during the Chardham Yatra pilgrimage season for official tracking and security checks.
5. Cookies and Web Beacons
Hotel Surat Palace uses “cookies” to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
6. Your Privacy Rights
You have the right to request access to the personal data we hold about you, request corrections to any inaccurate information, or ask for the deletion of your data (provided it does not conflict with local regulatory requirements for hotel guest registries).
7. Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms and conditions.